Newington Housing Association aims to provide the best possible service to our tenants and people in our communities. We recognise that tenants and resident feedback and participation are vital in assessing our performance and identifying improvements in how we work.

We wish to encourage people to participate in the activities of Newington in a way that suits them and we would like our tenants to become actively involved in shaping the services we provide.

We made a commitment in our Business Plan for 2017/18 to introduce a Tenant Participation Strategy that will establish a framework to make this happen. A draft Strategy is now complete and consultation is currently ongoing with all our stakeholders.

We are aware some of our tenants are already involved in participation through local community or resident group or scheme forums; but we aim to ensure that everyone has the opportunity to have their say in the delivery and development of our services.

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